如何写好商务邮件.pptx

怎样写好商务邮件 发送专业的、有用的邮件 Content 01 02 03 04 商务邮件的格式 写邮件的基本步骤 几点原则 目录 邮件的跟进 2 一. 商务邮件的格式 收件人 正文内容 01 主题 附件 02 04 05 称呼、问候语 签名、落款 03 06 邮件的格式 03 – 06 为邮件主体 4 二. 写邮件的基本步骤 仔细阅读对方邮件，整理思路、列出提纲 1 写邮件：标题简洁、内容有条理 2 检查邮件：拼写、数字是否正确；表达的意思是否清楚完整；对邮件进行瘦身；附件是否缺失或正确；收件人、抄送人是否正确等 3 基本步骤 发送邮件：是否成功发送 4 6 三. 几点原则 准确性 7 内容的准确性： 1）是否是客户需要的产品 2）报价的附加条件是否考虑在内 3）价格计算及单位等是否准确 拼写和语法 主题、附件 收件人、抄送人 简洁明了 8 简洁醒目的标题 使用简单、熟悉、常用的单词 尽量使用短句，少用复合句 删掉与主题无关的内容，客套话能省则省 简洁明了 — 反例 9 Dear XXX,   This is XXX from Changhong. Very glad to write to you here! Its my pleasure to be on service of you if possible! Firstly, let me introduce my company in short. Were ........... (长篇大论的公司介绍，写了整整两大段) Our products are very popular in both global market and domestic market. Welcome to visit our company if you have time! Well arrange the car to pick you up from the airport. Its convenient to our company, just 50 kilometers! Our goal is......(公司的宗旨，什么质量第一，服务优良之类的，总之都是些废话) Enclosed our price quotation sheet for your reference. Please check and find if some items meet your interest. If so, Ill be happy to send you samples for evaluation! We sincerely hope to establish business relationship with your esteemed company! And I also hope to be your friend in private!If any questions, please contact me freely! Thank you! Looking forward to your early reply! Yours sincerely, XXXX XXXXX 条理清晰 10 分段，每件事情分一段 回复客户问题时，用不同颜色或不同字体进行区分 条理清晰 — 正例 11 Dear Iris,   Regarding the attached Processing Menu, we have 3 questions as below. Please reply to it.   *Black  Extension 1.Though we change Black-Extension from OFF to HIGH, we cant find the difference. Is this function operating correctly?   2. Is Black-Extension Dynamic function or Static function?   *DCI 3. Though DCI and DCR control Backlight,  we dont want to control Backlight. Please tell us the dynamic function without controlling Backlight.   Best Regards, HONDA 1 避免使用命令式、直接否定式句式 You must… You/We can’t… 2 尊重客户，态度委婉、语气和谐 Could you pls… I would appreciate it if you could… Your