新职业英语—IT英语 Unit 5.ppt

Writing Task When a customer representative at a telecommunications company gets a phone call to change a telephone service, he/she must fill out a form, usually on a computer system these days. Example: Now suppose you are a customer representative, fill out the form according to the information given below. Wang Yi, living at Room 507, Building 15, Peace Road, Beijing, is now a customer of China Mobile registering a M-Zone service. Her cell phone number is 1371177XXXX. She is currently using a 150 Short Message Plan, and she wants to switch to a plan with 200 short messages. Her request is successfully handled. Writing Writing Project A good sales team should not only know their own products or services very well, but also their competitors’. This project aims to get a good idea of what your own strengths and weaknesses are after a market research. Suppose your company is going to enter the American market, your team is now required to do a market research on different services offered and prices charged by each telecom company. A final report is to be submitted for evaluation. Project Guidelines Please follow the Task Description to complete the project. Step One ? Form a group of 4-6 in your class; ? Each team member is assigned one telecom company to investigate, for example, ATT, Verizon Wireless, Sprint, T-mobile, etc.; ? The rest of team members do research on Chinese telecom companies. Step Two ? Browse the official website of each company and find out detailed information about the services and plans offered by each company; ? Find more information about the company using search engines such as baidu, google, etc. Task Description Project Step Three ? Write up a report on the services and plans offered by the company you have researched; ? Each one presents your report within your group and then compares with each other to find out the differences among these companies. Step Four ? Develop a final report on the differences