经典国际商务英语课程——2-1_ communication works.ppt

Become a competent communicator Topics for public talking The functions of communication Workplace culture analysis of Lenovo, Wallmart, 真功夫… Become a competent communicator Who are competent communicators? Competent communicators are those who have a wide range of communication skills and know which ones to use in specific situations in order to reach their goals. First step: what C. for? 5 communication acts: 1, sharing information (giving asking Qs, teaching a process, checking out what someone said) Tips: asking for additional info or for clarifying info is not stupid. 2, managing persuasive messages 3, discuss feelings Tip: listening is the best response to someone who discuss feelings with you 4, following social rituals hello, goodbye, how’s eveything… Ceremonial speech on a wedding, on a commencement 5, using imagination (story telling, brainstorming a situation…) Second step: competence steps 1, review your communication strategies (think about a wide range of communication strategies you might use to handle certain situation) 2, select one ( analyze the situation and choose the strategy that seems most appropriate) 3, act on that choice ( actually carry out the chosen strategy, be ready to adapt quickly)) 4, evaluate the result (assess the success or failure of that strategy in terms of the response you receive) Try it out. One of your dorm X mates like staying up late playing computer games, which disturbs you a lot as you cannot go to sleep with the lights and noise. You want to tell him that this is a problem and you are angry. Think of as many strategies and review each one carefully. Leave X a note saying, “please don’t play computer games into late night”. Tell X you need to talk about the his habit because you are getting frustrated do the same thing to him to show him how it feels Call your supervisor and ask him/her to intervene … Review your strategies and choose one Consider the following elements when choosing an effective strategy. Wh