中国业务流程外包策略-演讲者郑晓军.pptVIP

WTN 的外包服务 为中国饭店业提供国际市场销售和市场外包服务 为国际饭店业提供中国市场的销售和市场外包服务 为国际主流旅游分销商提供IT基础业务外包服务，包括呼叫中心服务、数据处理服务、定单处理服务和客户支持服务 为饭店业提供软件开发和后台系统运营外包服务 WTN 的外包服务现状 已与近1000家中国饭店（3-5星）和200余家国外饭店签订了国际销售和市场外包服务的全权代表协议。 已经将近500家中国饭店输送到国际销售渠道中并已开始销售。 每月已产生近千个间夜的订单。 正在开发旅游分销外包的IT基础设施。 WTN 的主要电子分销渠道 Chinese Hotels Travel Exchange Asian Distributors Direct Sales GDS IDS Call Center TA ADS Corporate TA MICE Corporate TA TA Consortia Tour operators Business Travelers Licensure Travelers Travelers GDS – Global Distribution System MICE – Meeting, Incentive, Conference, Exhibition RFP Service Business Travelers Licensure Travelers IDS – Internet Distribution System TA – Travel Agencies ADS – Alternate Distribution System WTN的主要合作伙伴 WTN Pegasus Solutions iPower Verisign Citibank The world’s largest travel distribution services provider The world’s largest e-payment services provider The world’s largest Internet web hosting service provider One of the world’s largest financial institutions 关 键 点 BPO 是比单纯软件外包大百倍的市场机会; 上海是 发展BPO 的理想地点 人力资源, 商业模式 和政府的支持是BPO成功的关键 BPO是上海发展高层次现代服务业的绝佳机会 Frank Zheng 郑晓军 博士生导师，研究员 德国洪堡学者 北大纵横管理咨询公司 投资银行中心总经理 上海市淮海中路381号中环广场921-926 电话：０２１手机   * Note that “outsourcing” and “offshoring” have been around for centuries, though in the past both were largely restricted to trade in goods. * * Not all are optimistic about the future growth of BPO…In BPOs Fragmented Future, Forrester Research said firms looking to outsource core business processes like human resources, and finance and administration to gain cost savings will not find a single vendor that can manage such complex offerings. It should be mentioned that the UK’s Financial Services Authority has reported that UK firms outsourcing in India have had a generally positive experience. * * * * * * * * * 第 * 页 Copyright ? 2007 By ALLPKU Management Consultan