Bryce Jordan Center’s Crisis Communication Plan.doc

Bryce Jordan Center’s Crisis Communication Plan Crisis Communication Plan Emergency Management Group Bill Mahon Lisa Powers Bernie Punt Robert Howard Al Horvath Tim Curley Jennifer James CONTENTS Introduction: Bryce Jordan Center’s Crisis Communication Plan Acknowledgments Statement from Management to Employees Purpose Objectives Crisis Communications Team Prodromes of a Possible Crisis Rehearsal Dates Crisis Directory Crisis Communications Control Center The Media Spokesperson Possible Questions Key Publics Notifying Publics Internal Publics External Publics Key Media Newspapers Television News Stations Wires List of Emergency Personnel Phone Tree Key Messages (Communication Objectives) Evaluation of Plan Effectiveness Pregathered Information Opening Statement for Press Conference Bryce Jordan Center Fact Sheet Press Release Evacuation Plan Bomb Threat Evaluation Sheet Dark site Introduction TO The BRYCE JORDAN CENTEr CRISIS COMMUNICATION PLAN Why Is This Plan Important? Since the Bryce Jordan Center is a major entertainment venue for the Centre County and surrounding areas and an affiliate of a high profile institution, The Pennsylvania State University, it is crucial to be prepared for any emergency that could damage our organization. In its 13 years of business, the BJC has excelled in providing our target audiences with exceptional entertainment and service earning a good reputation among other venues in Pennsylvania. Because our standards are very high, we need to make sure that we are prepared and handle any situation that could occur in the best way possible to ensure the safety of our patrons and continue to provide upstanding entertainment in State College. What Could Happen If The Plan Is Not Followed? If this crisis communications plan (CCP) is not followed in the event of an emergency, the BJC’s reputation could be destroyed, which may result in loss or even termination of business. Responsibility and security are important to us a