天翔新新家园小区投标文件资料.doc

长沙市兴维物业管理有限公司 投 标 文 件 投标项目名称： 天翔新新家园小区 投标文件内容：投标报价表、商务响应标、技术响应标 投标单位法人公章： 投标单位地址：长沙市天心区芙蓉南路292号(名城商住楼) 授权代表姓名：（签字或盖章）： 日 期： 二○○九 年 十二 月 二十 日 目 录 第一部分 投标报价表 天翔新新家园小区投标报价表·····························4 第二部分 商务响应标 一、长沙市兴维物业管理有限公司简介······················5 二、接标书 ·············································6 三、投标函··············································7 四、资格声明············································8 五、营业执照复印件······································9 六、资质证书复印件·····································10 七、组织机构代码证复印件·······························11 八、企业税务登记证复印件·······························12 九、法定代表人授权书···································13 十、物业管理投标响应表·································14 十一、专业工程技术人员、管理人员概况···················15 十二、拟投入的设备设施和物业管理办公装备配置表·········16 十三、长沙市兴维物业管理有限公司服务项目业绩表·········17 十四、物业管理费标准及成本测算·························18 1、物业管理成本测算··································18 2、增收节支措施······································24 第三部分 技术响应标 第一章 天翔新新家园物业服务总体构想·······················25 项目认识与定位 ·····························25 管理服务理念与模式··························28 第三节 管理深度和广度································29 第四节 超前性、创造性、全方位的服务意识··············30 第五节 对天翔新新家园实施的服务内容及服务标准········31 第六节 天翔新亲家园物业管理服务质量指标承诺··········37 第二章 管理方式、工作计划及物资装备计划···················39 管理方式····································39 第二节 工作计划·····································43 第三章 物业管理机构设置、人员配备及培训···················47 第一节 管理人员的配备································47 第二节 各岗位人员的培训·······························53 第四章 管理制度及档案建设··································58 第一节 管理规章制度···································58 第二节 档案的建设与管理·······························61 第五章 设备设施管理········································65 第一节 运行管理规范····································65 第二节 设备系统的日常运行······························65 第三节 设备系统的应急处理方案··························67 第四节 系统的维护保养··································68 第五节 节能管理········