Kano二维品质模式应用於个案科技大学教学品质之-国北教大教务处.PDF

教育實踐與研究 研究論文 第 24 卷第 2 期，129-162 ，2011 年 12月 Kano 二維品質模式應用於 個案科技大學教學品質之改善 張媛甯 ∗ 在高等教育評鑑實務逐漸轉變為重視學生學習成效的今日，卓越的學校教 學品質已成為高等教育機構的關鍵策略及各國高等教育改革的訴求重點，以提 供學生所需之必要與創新的教與學活動。本研究首先透過文獻探討來瞭解教學 品質的意義及 Kano 二維品質模式；其次，運用 Kano 二維品質模式來探討 S 科技大學教學品質，分析個案學校教學品質要素所具有的品質屬性而進行歸 類，並瞭解不同背景變項之學生對品質屬性歸類的差異性；再次，藉由結合 Kano 二維品質改良模式與重要性－滿意度模式，探討學校教學品質的改善策 略；最後，依據研究結果提出具體的建議，提供學校實務及後續研究評估教學 品質之參考依據。 關鍵詞： Kano 二維品質模式、教學品質、科技大學 ∗張媛甯：南台科技大學教育領導與評鑑研究所副教授 ynch@.tw - 129 - Journal of Educational Practice and Research Research Article Vol. 24, No. 2, 129-162, Dec. 2011 Applying Kano Model to a Case University for Teaching Quality Improvement Yuan-Ning Chang∗ While evaluation practice of higher education gradually emphasizes students’ learning outcomes, universities must focus on excellent teaching quality to provide students the necessary and innovative teaching and learning activities, since teaching quality is the key strategy in higher education institutions and the emphasis of educational reform in the world. This study first explored teaching quality and Kano’s two-dimensional quality model by documentary analysis. Second, the study applied the Kano model to classify teaching quality elements into five quality attributes, and analyzed students’ different classifications for teaching quality elements in S University of Technology. Third, combining a refined Kano model and IS model, the study investigated strategies of teaching