上海金茂君悦大酒店宴会厅员工手册.doc

Banquet Orientation Manual New Starter 宴会厅员工手册 Contents 1.0 Welcome letter………………………………………………………………………………..4 欢迎致词 2.0 Banquet Mission Statement………………………………………………………….6 宴会厅的任务和使命 3.0 Introduction…………………………………………………………………………………….6 介绍 3.1 Banquet location 宴会厅的地点 3.2 Operating areas 营运范围 3.3Introduction of All Function Room 介绍宴会厅所有房间 3.4Waiters equipment 服务人员必备用品 3.5Rosters / Notice boards / briefings 班表/信息板/班前会议 4.0 Food amp; Beverage Top 20…………………………………………………8 餐饮部最高20条 5.0 Touches of Hyatt…………………………………………………………………………….11 凯悦温情 6.0 Menu……………………………………………………………………..11 菜单 7.0 Wine List ……………………………………………………………………………………...13 酒单 2 8.0 Job Description…………………………………………………………..16 工作职责 9.0 Organizational Chart……………………………………………………………………….16 组织结构表 10.0Floor Plan……………………………………………………………………………………...17 平面图 11.0Sequence of Service………………………………………………………………………..18 服务流程 11.1 Buffet Dinner 自助餐晚宴 11.2 Western Set Dinner 西式套餐晚宴 11.3 Pre-Dinner Cocktail 晚餐前鸡尾酒会 11.4 Coffee Break 茶歇 11.5 Chinese – Family Style 中餐 – 家庭式 11.6 Chinese – Individual Style 中餐 – 每人每份 11.7 Chinese – Guerdon Style 中餐 – 分菜式 12.0Grooming Standards……………………………………………………………………….24 仪容仪表标准 13.0Table Set Ups………………………………………………………………………………...25 餐桌摆设 14.0Fire Procedures………………………………………………………………………………26 消防程序 15.0Training Record……………………………………………………………………………..27 3 1.0 Congratulations and welcome onto the Banquet team! Dear Colleague: Welcome to the Banquet, I am extremely happy to have you as one of the team members for the Banquet. Through your efforts and determination, I am very confident that we can achieve continuously high operational standards. During the coming weeks, you will be introduced to different aspects of our operation. Please read and thereafter refer to the enclosed package on a regular basis, as it will facilitate your familiarization in Banquet. Should you have any questions at any time,