FW医院预约诊疗服务优化研究_精品.doc

FW医院预约诊疗服务优化研究 Abstract Actively promote the reservation service work is to implement the scientific outlook on development, is to deepen the medical and health system reform, strengthen the scientific management of hospital is the important measure, is to take the patient as the center, to construct the harmonious doctor-patient relationship is the inherent requirement of. Improving hospital system service functions, to facilitate the masses, is currently the primary task of public hospital reform. As a result of medical resources and medical supply demand contradiction alleviates not easily, masses completely independent selection mode is difficult to change, the society from all walks of life in a short period of time to reform success expectation value is relatively high, appointment and reservation service is the important method of hospital service, solve the problem of appointment register, is actually based on highly complex technology and labor intensive service organizations effective operation, to guide an orderly medical purposeThis paper describes in a public hospital in the implementation of reservation service work, is helpful for patients with medical advice, to arrange the treatment plan, reduce waiting time, but also conducive to the hospital to enhance the management level, improve work efficiency and quality of care, reduce medical risks. By studying the influence of various factors of appointment register, take relevant measures and management system, the appointment process optimization and relative curing, form truly patient-centered appointment serviceResearch methods:1, literature research. 2, data collection, collation and classificationIn 3, the existing outpatient service flow analysis: out-patient appointments registration process and the appointment of experts source management present situation. 4, process optimization: in FW through the existing hospital clinic patients, medical treatment flow based on the researc