以回归分析法探究影响某公营行库员工敬业度之因果模式.PDFVIP

以迴歸分析法探究影響某公營行庫員工敬業度之因果模式 Using the Regression Analysis Method to Study the Cause –Effect Model of Employees’Engagement in Public Bank 許麗玲 Li-Ling Xu 摘要 一般而言，銀行經營績效常受員工工作敬業度的影響。但員工工作敬業度又受那些因 素的影響呢？為此，本研究將以台灣土地銀行員工為研究對象，探討影響員工工作敬業度 的主要因素。本研究以迴歸分析為研究工具，研究結果發現 主要的影響因素，依迴歸係數 由高至低排列，分別為同事關係、工作情緒、客戶滿意、工作安定等因素。此外，本研究 也發現員工工作敬業度及滿意度之間有高度因果關係。附帶的研究成果也發現不同員工的 職務及年齡會對工作敬業度及滿意度產生不同的表現，但不同性別卻不會產生差異。最後 本研究亦針對會影響員工工作敬業度的四大因素提出具體之改善建議，期能有助於銀行經 理人構思以提昇員工工作敬業度為出發，來確保銀行的 經營績效。 關鍵字：迴歸分析 、敬業度 、滿意度 Abstract A bank’s operating performance is often influenced by the employees’ engagement toward their jobs. But what factors will influence the employees’ engagement on their jobs? Regarding to this, an experiment has been conducted on the employees of the Land Bank of Taiwan with the regression analysis, to discover the major factors that has an impact toward an employee’s work engagement. As a result, with regression coefficients in descending arrangement, relationship between colleagues, work morale, customer’s satisfaction and job stability all are influencing factors. In addition, it has also been discovered that the employees’ engagement and their satisfaction has a sharp cause and effect relationship. Furthermore, incidental findings also indicate that different positions and ages results in different levels of job engagement and satisfaction. Finally, with the result of the findings, specific recommendations for improvements on the four major factors influencing the employees’ engagement has been made. Keywords: Regression Analysis, Engagement, Satisfaction. 壹、緒論 一、研究背景與動機 隨著環境的變遷，公營行庫面對金融全球化及各大金控公司的激烈競爭經營環境中， 如何有效提升銀行的業務績效與獲利率，除了各項金融商品創新及增加手續費的收益外， 需要一群有服務熱誠且專業的員工來執行相關業務。除了透過各項專業證照的考取外，最 重要的是讓員工有較高的員工工作敬業度 與滿意度 。透過員工工作敬業度提