新编商务函电电子教案左飚.24208函电电子教案12章节(1053KB).ppt

英语商务函电 第十二章 申诉与索赔 Chapter 12 Complaints and Claims 课型 讲练 课时 4 班级 日期 课题 申诉与索赔 教学目的 了解并掌握有关申诉与索赔信函的格式及写作特点 知 识 点 教学目标 理解 应用 重点掌握 因包装不当提出索赔信函的格式及写作特点 ▲ ▲ ▲ 因延迟交货提出申诉信函的格式及写作特点 ▲ ▲ ▲ 因质量低劣提出索赔信函的格式及写作特点 ▲ ▲ ▲ 因数量短缺提出索赔信函的格式及写作特点 ▲ ▲ ▲ 教学要求 样信中的语言点 ▲ ▲ 样信中的商务知识 ▲ 作业内容 背诵常用语句；各写一份申诉信和索赔信；每节所有练习。 授 课 计 划 授课程序 一、复习及作业评点 二、有关因包装不当提出索赔的基本知识 三、因包装不当提出索赔信函样例的语言及商务知识点讲解 四、第一节课堂练习 五、有关因延迟交货提出申诉的基本知识 六、因延迟交货提出申诉信函样例的语言及商务知识点讲解 七、第二节课堂练习 八、有关因质量低劣提出索赔的基本知识 九、因质量低劣提出索赔信函样例的语言及商务知识点讲 解 十、第三节课堂练习 十一、有关因数量短缺提出索赔的基本知识 十二、因数量短缺提出索赔信函样例的语言及商务知识点 讲解 十三、第四节课堂练习 十四、相关链接及布置作业 In international trade, there may arise disputes between the two trading parties concerning their respective rights and obligations. The causes for disputes may include inferior quality of the delivered goods, short delivery, late delivery on the part of the seller and failure to make payment as specified on the part of the buyer. One party may make complaints or lodge claims based on the other party’s breach of the contract. Complaints are usually made when the loss incurred is relatively light, but claims may be lodged when the loss is heavy. 第一节 因包装不当提出索赔 Section 1 Claims for Improper Packing Language Points in the Specimen Letters claim n. 索赔，要求权 →常见搭配： a claim on sb. for sth. 因某事向某人索赔 enter（file / lodge）a claim for compensation 提出赔偿要求 lodge (file / raise / make / enter ) a claim against (sb.) for (reason) for (amount) on (goods) 对 (货物）因（原因）向（某人）提出（金额）的索赔 The buyer has lodged a claim against the shipper on this shipment for US$ 500 for short weight. We consider it difficult to file a claim against the manufacturers. due to （= because of）因为，由于 The name was omitted due to carelessness. The damage is attributable to improper packing. This is directly attributable to the problem of unemployment. compel vt. 强迫，强求（常用于被动结构，表示“被迫”，“不得不” ） He was compelled by his illness to give