中华人民共和国星级酒店评定标准规范5星in english.doc

中华人民共和国星级酒店评定标准 Evaluate on the different Star Class of Hotels 6.5 五星级 Five-star hotel 6.5.1 饭店布局和功能划分合理，设施使用方便、安全。 Hotel’s layout and function division are reasonable, and equipments are security and easy to operate. 6.5.2 内外装修采用高档材料，工艺精致，具有突出风格。 Lofty materials both for inside and outside decoration, refined craftwork and unique style. 6.5.3 指示用标志清晰、实用、美观，公共信息图形符号符合GB/T10001.1和GB/T10001.2的规定。 Instruction with the sign clear, practical and artistic. The public information marks conform to GB/T10001.1and GB/T10001.2 standards. 6.5.4 有中央空调（别墅式度假饭店除外），各区域通风良好。 Have central air conditioning (except for villa-style hotel), good ventilation at various regions. 6.5.5 有与本星级相适应的计算机管理系统。 Have the computer management systems that match with this star class. 6.5.6 有公共音响转播系统；背景音乐曲目、音量适宜，音质良好。 Have the public acoustic retransmission system; The background music program, the suitable volume and the refined acoustic fidelity. 6.5.7 设施设备养护良好，无噪音，达到完备、整洁和有效。 Facilities equipments maintain good, with no noise, neat and effectives. 6.5.8 各项管理制度健全，与饭店规模和星级相一致。 Each management system is perfect, that all matches with hotel scale and the star class. 6.5.9 各种指示用和服务用文字至少用规范的中英文同时表示。 Each kind of instruction and service sign letters is at least both in English and Chinese. 6.5.10 能用普通话和英语提供服务，必要时能够用第二种外国语提供服务。 Offer service with the standard spoken Chinese and English. And it also can be in another second foreign language when necessary. 6.5.11 前厅 Vestibule a. 空间宽敞，与接待能力相适应，不使客人产生压抑感； The space is spacious, consisting with the reception ability, so that the guests do not feel oppressing. b. 气氛豪华，风格独特，装饰典雅，色调协调，光线充足； Luxurious atmosphere, unique style, refines decoration, harmonized tone, well light. c. 有与饭店规模、星级相适应的总服务台； The total service desk, matching with the hotel scale and the star class; d. 总服务台各区段有中英文标志，接待人员24小时提供接待、问询和结帐服务； The Chinese and English symbols for the different sectors of the total service desk . The service personnel provide the reception and inquir