Medical Practice Manual医疗实践手册.pdf

Medical Practice Manual Table of contents Introduction Aim of the practice policy and procedures manual How to use this manual Figure 1: Healthcare context Policy and procedures Definition of policies and procedures Figure 2: Procedures relating to patient history Practice documentation Figure 3: Practice documentation Maintenance of the policy and procedures manual A sensible approach to practice accreditation Important accreditation terminology Figure 4: Three important terms Accreditation standards Accreditation criteria Accreditation indicators Sources of information Australian standards Getting started Practice image and identity Practice background History Values Vision Mission Structure and organisation chart Practice promotions Types of promotions Focus of promotional material Information sheet or brochure Examples Practice history checklist Hypothetical history of Briarwood Healthcare Group Values of Briarwood Healthcare Group Briarwood Healthcare Groups Vision Briarwood Healthcare Groups Mission Statement Organisational chart with brief descriptions of role Essential facts about our practice Patient focus Lifelong patient Continuity of care Patient recalls Patient education Practitioner-to-patient protocols Patient rights Discrimination Patient privacy Patient confidentiality Refusal of treatment or advice Second