商务接待(customer-reception).pptVIP

Thanks for your attention! 标题 Customer reception 2011.10.25 Outline ◆The importance of customer reception ◆The requirement of customer reception ◆Customer reception procedure ◆Business English used in customer reception 1. The importance of customer reception Basis of following cooperation Reflection of enterprise strength Direct affection on brand ............. 2. The requirement of customer reception Customer oriented, be in love with your customer High attention to customer’s requirement Cooperative attitude Professional knowledge about Liugong and Liugong products about cross culture communication: customer reception etiquette, food culture…… Pay attention to the details Outline ◆The importance of customer reception ◆The requirement of customer reception ◆Customer reception procedure ◆Business English used in customer reception 3.1 Customer reception procedure 事业部领导 办事处 关键客户部 行政部 接待前准备 接机、住宿安排 组织接待 陪同接待 引导参观、介绍 提交 《客户接待申请表》 接见、会谈 车辆、饮食安排 总结、后续支持 是否同意 业务跟进 送机 提交 是 否 拜访结束 接 待 前 接 待 中 接 待 后 airport pick/airport see off Welcome slogan Exhibition hall Factory visit meeting Reception by leader dinner hotel gift Customers 3.2 customer reception items involved tourism 3.3 customer reception application Sales specialist or sales manager Leader’s agreement Administrative section Key account section Other sections Time requirement for submitting the application Common customer： at least 3 days in advance Key account: at least 7 days in advance Sales specialist or sales manager 3.4 airport pick up / airport see off Administrative section place time customer title level number Sales manager’s requirement Arrangement Notice on the cleanness of the car，drive route 3.5 welcome slogan and flower 参考内容： 中文：热烈欢迎XX国家XX公司XX职位XX人莅临柳工参观指导！ 英文：LiuGong Extends A Warm Welcome To Mr./Ms.xx From xx(company) in XX(country)! 其他语种：外勤提供 制