前台常用用语(句子).docx

酒店常用英语Check inGood morning/afternoon/evening welcome to chengdouminyoun central hotelhotel ,how may I help you ?早上好/中午好/晚上好，欢迎光临成都明宇丽雅酒店，请问有什么可以帮到您的？Do you have a reservation ?请问您有预定吗？May have your passport ,sir ?先生，可以出示一下您的护照吗？Sir, you booked one Deluxe King room for one night on our non-smoking floor, is it correct? 先生，您预订的是一间豪华大床非吸烟的房间，入住两个晚上，请问是吗？Excuse me Sir ,how would you like to pay you deposit? By credit card or in Cash? 先生，请问您的押金是刷卡还是付现金呢？Sir .This is your room rate. Your room rate including 1 breakfast at our yayuecoffee on 10th floor from xxx to xxx. You will be staying here for three nights, departure on May 5th. This is your room number. Pls sign here先生，这是您的房价。房费包括一份自助早餐在我们9楼的雅悦苑西餐厅。时间是早上的6点半到10点。您将入住3个晚上，在5号退房，这是您的房号。请在这边签字确认一下。Mr. Wang, may I have your Business Card to update your profile. Thank you. 王先生，请赐一张您的名片以便我们完善你的个人档案。谢谢Thank you for your credit card.Pls sign here./Here is your deposit receipt,Pls confirm sign here. 请收好您的信用卡。麻烦在这边（信用卡单的下方）签一下字。/这是您的押金单，请确认后在底下签字确认一下。Mr. Wang, This is your key card. Your room is on the 15th floor. Elevator is on your right side. Our bellboy xxx will help you with you luggage. 王先生，这是您的房卡，房间在15楼。电梯在您的右手边。我们的礼宾员将会帮您把行李拿到房间。Is there anything else I can do for you? Mr. Wong, thank you for your time and hope you enjoy your stay with us. Have a nice day ！王先生，请问还有什么可以帮到您的？（耽误你的时间了）祝您入住愉快！Check out Good Morning, Sir. Checking out?早上好，先生！请问是退房吗？May I have your room No.. Sir先生，请问你的房号是.Mr. Wang, how was your stay here? Did you enjoy the Minibar last night? 王先生，房间住得怎么样呢？有使用过房间的酒水吗？Mr. Wang, here is your bill, the total charge is. Please sign here. 王先生，这是您的账单，总的消费金额是…请核对后在底下签字确认。Mr. Wang, are you going to settle your bill with the same credit card? 王先生，请问您还是用原先的信用卡结帐吗？Thank you for your credit card.Pls sign here. 请收好您的信用卡。麻烦在地下签字确认一下。Mr. Wang, this is your bill and credit card v