供应链风险和企业绩效管理(英文).ppt

* Supply Chain Risks and Corporate Performance: Evidence From Demand-Supply Mismatches Kevin Hendricks School of Business Economics Wilfrid Laurier University Waterloo, Ontario, Canada E-mail: khendricks@ Vinod R. Singhal College of Management Georgia Institute of Technology Atlanta, GA, 30332 E-mail: vinod.singhal@ * Without facts you are just another person with an opinion unless you are at a level of the organization where your opinion becomes fact When research is limited or absent, anecdotes prevail Empirical research gets more attention from top management and the business press Why empirical research? * Primary risk factors Survey done by Harris Interactive in 2005. * 69% of executives indicated that supply chain risks have increased over the past three years (McKinsey 2010) 68% of the executives indicated that supply chain risks will increase over the next five years (McKinsey 2010) Second most important issue (IBM 2009) 46% reported better supply chain risk management is needed (AMR 2007) Other surveys about supply chain risks * Obstacles to addressing risks Survey done by Harris Interactive in 2005. * Supply chain risks causes demand-supply mismatches Supply is less than demand (undersupply or disruptions) Supply is greater than demand (oversupply or excess inventory) Product introduction delays Supply chain risks * Shareholder value Share price volatility – measure of risk Profitability – operating income, sales, and cost Performance impacts estimated after adjusting for the performance of benchmarks Measuring performance consequences * About 1100 announcements from 1987-2007 Boeing pushing for record production, finds parts shortages, delivery delays, Wall Street Journal, June 26, 1997 Sony Sees Shortage of Playstation 2s for zuijin, Wall Street Journal, September 28, 2000 Recent product recalls by Toyota Recent labor strikes in Shenzen, China Examples of supply chain disruptions * About 850 announcements f