70-272考题及考试指南分享.doc

70-272考试资料 Supporting Users and Troubleshooting Desktop Applications 科目编号：70-272 科目名称：Supporting Users and Troubleshooting Desktop Applications 语言（s）： 英语，法语，德语，日语，韩语，俄语，西班牙语，中文（简体） 考生： IT专业人士 技术： 微软Windows XP 类型： 监考考试 相关认证：MCDST 70-272 考试是 Microsoft 公司的 Supporting Users and Troubleshooting Desktop Applications 认证考试官方代号，Supporting Users and Troubleshooting Desktop Applications 认证作为全球IT领域专家 Microsoft 热门认证之一，是许多大中IT企业选择人才标准的必备条件。 下面是由Testinside考题大师带来的70-272考试资料分享！ 70-272考试概述： About this Exam Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. Audience Profile Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, by connecting to an end users system remotely, or by visiting an end users desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment. This exam, when combined with 70-271 (the operating system exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users. Credit Toward Certification When you pass Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System , you complete the requirements for the following certification(s): Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification Microsoft Certified Profes