Project quality management (PMI body of knowledge)[精品].ppt

INPUTS 1-Quality management plan 2- Results of quality control measurements 3- Operational definitions TOOLS AND TECHNIQUES 1- Quality planning tools and techniques 2- Quality audits OUTPUTS 1-Quality improvement Quality Assurance Flowchart * Inputs To Quality Assurance Quality management plan as previously described Results of quality control measurements which are records of quality control testing and measurement in a format of comparison or analysis Operational definitions as previously described in the output of the Quality Planning * Tools and Techniques For Quality Assurance Quality Planning tools and techniques , which can be used for quality assurance as well Quality Audits which are a structured review of other quality management activities: they may be timely or carried out randomly They may be carried out by properly trained Internal-auditors or by third parties such as quality systems registration agencies * Outputs From Quality Assurance Quality Improvement Quality improvement includes taking action to increase the effectiveness and efficiency of the project to be provide added benefits to the stakeholders of that project . In many cases the implementation of quality improvements will require preparation of change requests or taking corrective actions and will be handled according to procedure for overall change control * QUALITY CONTROL In detail * Quality Control Quality control involves monitoring specific project results to determine if they comply with relevant standards and identifying ways to eliminate causes of unsatisfactory results. Project results mentioned include both PRODUCT results such as deliverables and MANAGEMENT results such as cost and schedule performance Quality control is often performed by a quality control department The project management team should have a working knowledge of statistical quality control especially sampling and probability to help evaluate and control outputs. * Quality Control The project manage