酒店督导管理课件一酒店督导管理基本过程和方法.ppt

10 Material pertinent to this illustration is found on pages 321-323. * * ASK: 根据以上所谈,如何来判断一个评估好或不好,究竟标准是什么?你有什么看法? 将大家的看法写在 FLIPCHART上 然后SHOW THE ABOVE SLIDE Provide an honest, objective evaluation of employee performance as measured against realistic standards. 根据切合实际的工作标准,对员工表现提供正直,客观的评价 Document evaluation of employee performance with specific examples of behavior and its results. 评估必须以书面形式,且应该有对行为和结果的具体说明. Deliver praise and criticism separately, supporting each with standards-oriented, descriptive statements. 将表扬和批评分开,用统一的标准,描述性的说明意见 No surprises. 不要令人惊讶 Avoid including personal criticism or advice 避免个人化的批评和劝告 6 Material pertinent to this illustration is found on pages 316-318. 8 Material pertinent to this illustration is found on pages 317-318. 12 Material pertinent to this illustration is found on pages 323-325. 2 This material is found on page 90. Material pertinent to this illustration is found on pages 91-94. Material pertinent to this illustration is found on pages 96-100. * * ASK: 根据以上所谈,如何来判断一个评估好或不好,究竟标准是什么?你有什么看法? 将大家的看法写在 FLIPCHART上 然后SHOW THE ABOVE SLIDE Provide an honest, objective evaluation of employee performance as measured against realistic standards. 根据切合实际的工作标准,对员工表现提供正直,客观的评价 Document evaluation of employee performance with specific examples of behavior and its results. 评估必须以书面形式,且应该有对行为和结果的具体说明. Deliver praise and criticism separately, supporting each with standards-oriented, descriptive statements. 将表扬和批评分开,用统一的标准,描述性的说明意见 No surprises. 不要令人惊讶 Avoid including personal criticism or advice 避免个人化的批评和劝告 * ASK: 根据以上所谈,如何来判断一个评估好或不好,究竟标准是什么?你有什么看法? 将大家的看法写在 FLIPCHART上 然后SHOW THE ABOVE SLIDE Provide an honest, objective evaluation of employee performance as measured against realistic standards. 根据切合实际的工作标准,对员工表现提供正直,客观的评价 Document evaluation of employee performance with specific examples of behavior and its results. 评估必须以书面形式,且应该有对行为和结果的具体说明. Deliver praise and criticism separately, supporting each with standards-oriented, descriptive statement