-Effective-Supervisory-Skills文档.ppt

© 2008 EAP XX Min. 1/196 EFFECTIVE SUPERVISORY SKILLS LEARNING OBJECTIVES : You will clarify the scope nature of a supervisory positions. You will learn some ways to deal with the challenges of the role. You will recognize the responsibilities you have as a supervisor, to yourself, your team your organization. You will learn key techniques to help you plan prioritize effectively. ROLE OF SUPERVISOR : Traditionally, supervisors have carried out the following responsibilities : Assign distribute work Monitor control performance Review evaluate performance Lead the group Communicate Handle administrative duties Making the Transition to Supervisor : What are the biggest differences between being an “employee” and being a “supervisor”? Several things may change, but 2 things will almost certainly be different : The work will be different More administrative work, more supervising, more managing: less involvement with the actual work of the group. The responsibilities will increase As a supervisor you are responsibilities for the work of others not just your own output. Some of the new challenges you will have to deal with include : Mastering your identity as a supervisor Overcome a fear of failure Being a role model for your employee Making the Transition to Supervisor : Keep Your Distance Without Losing Rapport : Your success as a supervisor depend in part on how well you maintain the “supervisory gap” between yourself your staffers. Striking a balance between acting like the “boss” trying to be one of the gang takes conscious effort, but it provides positive results. - blend these techniques into your work routine you will earn a reputation as an even-handed boss. Avoid sensitive subjects : - Discussing controversial social political with staffers serves no useful purpose. - How you feel about these issues is your own business. Besides, revealing your position on highly changed issues only promotes conflict. Respect Policy C