8D分析法之致新包装异常.doc

General Information/概述 Abnormal Information From：□Incoming inspection □Manufacturing process ■Customer complaint □Audit □Others Customer 致新 CAR Number II1107-205 Issue Date 2011-7-29 8D Due Date 2011-8-3 Device G912T43D Failure Mode 包装异常 D1. Use the Team Approach/项目成员 Establish a small group of people with the knowledge, time, authority and skill to solve the problem and implement corrective actions. The group must select a team manager. Team Manager: Name Responsibility Confirm (By hand) 谢伟东 封测一厂小包装工段主管 Members: Name Responsibility Confirm (By hand) 赵慧 封测一厂小包装工段技术员 徐佩娴 封测一厂后段QC主管 陆凌云 封测一厂品保部QE D2. Problem Description/问题描述 Describe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms. Device G912T43D PKG type TO-252-2L Lot Number TF73242.3 Date code (WWYY) N/A Defect Qty(defect / tested / total qty) N/A Number of affected lot N/A Failure mode 包装异常 Problem description (Detail): 致新客户反馈我司包装时并批标签粘贴位置错误，要求在2D标签左方，实际在左上方 铝箔袋未封合，有压痕但未封合 D3. Containment Action(Short-term Action)/围堵措施 Define and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. Verify with data the effectiveness of these actions. No. Action Who Due date Status 1 根据客户提供标签确认此箱产品箱号为：1107213575W，于2011-7-21包装。 陆凌云 2011-7-29 已完成 2 对成品库致新产品进行围堵，抽检其标签及封合情况如下所示，未见异常。 箱号：1107217151W 数量：0.1729+0.0771 标签情况：正常 箱号：1107215191W 数量：0.1471+1.1029 标签情况：正常 陆凌云 2011-7-29 已完成 3 查包装工段无该客户并盘产品。 陆凌云 2011-7-29 已完成 D4. Define Verify Root Cause查找和确认根本原因 Identify all potential causes which could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective actions to eliminate root cause. alysis/失效分析 : 致新客户反馈我司包装时并批标签粘贴位置错误，要求在2D标签左方，实际在左上方 铝箔袋未封合，有压痕但未封合 Investig