业务服务管理BMC解决方案介绍汇.ppt

* * Overview slide of CMDB. It’s all about unifying IT processes together for better decision making in context of the business. Heart of BSM. Key enabler for all IT processes and BMC solutions 配置管理数据库的概念经历了多年的进化，从归集分散存储的数据、到整合数据存储、到集中的数据库, 到现在的联邦式数据库。 * The Data Architecture has been designed from the beginning to meet the needs of a true CMDB. Extensible Common Data Model Can be modified by customers, partners and BMC Software products Object Oriented Distinct Relationship CI Classes 6 Primary ITIL Classes and over 70 Relationship types defined out of the box Subclass Attribute Inheritance Standards-based Based on DMTF’s CIM, MOF, ITIL Support for logical and physical datasets Efficient metadata class structuring The BMC Atrium CMDB includes a reconciliation that is used to ensure that a SINGLE view of all CIs is represented in the CMDB. Primary capabilities of the BMC Reconciliation Engine include: Identify imported CI data and map it to the CMDB data structures Merge imported CI data from multiple sources Supports merge rules Results in a single set of enriched attributes for a CI Compare multiple entities, attributes as well as entire datasets To support easy integration, BMC Software has provided a number of integration capabilities: Customer Integration Tools Data Mapping Bulk Synchronization: Remedy Enterprise Integration Engine AR System-based applications, including custom help desk, inventory, and other custom applications ODBC support External view forms: allow external data to sit next to native data and be managed by workflow in Remedy applications Programmatic Interfaces C-APIs Java API Web Services Many Infrastructure and Service Management solutions have valuable data other than CI data Much of the data may not need to reside in the CMDB (ie help desk tickets) These applications will be able to access and join the data from the CMDB and other data sets. To support scalability and the interoperability with multiple applications, the BMC