基于soa框架的售后服务系统设计与实现-软件工程专业论文.docx

基于SOA框架的售后服务系统设计和实现ABSTRACTA B ST R A C TSincegoodsorproductsoldtoendusers,duringandafterawarranty periodenterprise should provide allkinds ofservices.W e callthiskind ofservice isAfter-salesservice.Inam arketeconom y,after-salesservicesisveryim portantintheenterprisesupplychain.W hethercom pany can provide good service ornothasbecom e an im portantfactorw hen consum ersconsidershopping ornotshopping.Whethertheenterprisecanprovidegoodafter-salesserviceornothasbecom eailimportantfactorwhen consumersconsider shopping.Good service can setupenterprisesBrand awareness，italso can improve enterprisesafter-salesserviceabilitiesand help enterprisetoDominatethe m arket.Good after-salesservicehasbecomingenterprisesonekind ofcompetitiveness.Enterpriseshouldsetuptheafter-salesservicesystem foritself,form anageand tracktheirafter-salesbusiness.Itisalso can using the system to service consum ersm ore efficiency，Improve thecorporateim ageandthecom petitivenessofenterprises.Inthispaper,weresearchthebusinessofenterpriseafter-salesservice,discusshow to setup the information system to supportafter-salesservice,finding theprocessofsystem developm entand solvekeytechnologypointofthesystem building.During thispaperresearch weusing theSOA architecturedesign,theStruts，Spring,Hibernateframeworks.Firstlyweresearch theafter-salesservicebusiness,find outthem ainfunctionofthesystem .Secondly,using SOA architectureand ESB,findingouttheservicecom pon ents.Atlast,analysistheafter-salesservicesystem functionalrequirem entsand non-functionalrequirements.FinallyDesignthesystem and realizethesystemand passthesystem test.K eywords:After-salesservicesystem s,SOA ,Spring,Struts,Hibernatev基于SOA框架的售后服务系统设计和实现第一章引言第一章引言1.1售后服务系统的背景与意义1.1.1售后服务系统的产生现代社会，为客户提供优秀的服务，引入先进的服务理念，建立完整，合理，快捷的服务方式以及服务支撑平台越来越成为优良企业核心竞争力的体现。计算机信息行业的发展为实现这种转移提供了技术上的支持，售后服务管理系统的产生更为此注入了加速器。售后服务管理系统就是借助先进的信息技术和管理思想，通过对企业业务流程的重组来整合客户信息资源，并在企业内部实现客户信息和资源的共享，为客户提供更经济，快捷，周到的产品和服务，改进客户价值，提高满意度，盈利能力以及客户的忠诚度，保持和吸引更多的客户，最终实现