chapter 12 human resource management - john wiley ….ppt

* * * * * * * * * * * Study Question 3: How do organizations attract a quality workforce? Interviews Unstructured interviews do not follow a formal and pre-established of questions Behavioral interviews ask job applicants about past behaviors that relate to the job Situational interviews ask job applicants how they would react in specific situations Management 11e Chapter 12 * Study Question 2: How do organizations attract a quality workforce? Employment Tests Used to further screen applicants by gathering additional job-relevant information Assessment centers examine how job candidates handle simulated work situations Work sampling involves observing applicants performing actual work tasks Management 11e Chapter 12 * Study Question 2: How do organizations attract a quality workforce? Employment Tests Biodata methods collect biographical information that has been proven to correlate with good job performance along with other traits such as Management 11e Chapter 12 * Study Question 3: How do organizations develop a quality workforce? Socialization Process of influencing the expectations, behavior, and attitudes of a new employee in a way considered desirable by the organization Orientation Set of activities designed to familiarize new employees with their jobs, coworkers, and key aspects of the organization Management 11e Chapter 12 * Study Question 3: How do organizations develop a quality workforce? Training Activities that provide the opportunity to acquire and improve job-related skills Management 11e Chapter 12 * Study Question 3: How do organizations develop a quality workforce? Performance management systems ensure that Performance standards and objectives are set Performance results are assessed regularly Actions are taken to improve future performance potential Management 11e Chapter 12 * Study Question 3: How do organizations develop a quality workforce? Performance appraisal Formally assessing someone’s work accomplishments and providin