SPSBS解决问题的方法和基本工具.pdf

Quality Training for EMERSON, AS Quality Training for EMERSON, AS 解决问题的方法和基本工具 Systematic Problem Solving and Basic Tools Delphi-Tsinghua Institute 田光宇tian_gy@tsinghua.edu.cn 2004-7-19 Delphi-Tsinghua Institute 田光宇tian_gy@tsinghua.edu.cn Quality Training for EMERSON, AS Quality Training for EMERSON, AS 培 训 内 容 内部问题 对过程的措施 过程能力研究 对输出的措施 持续改进 外部问题 循环 过程 过程输出 人、机、料、法、环 Delphi-Tsinghua Institute 田光宇tian_gy@tsinghua.edu.cn 2004-7-19 Delphi-Tsinghua Institute 田光宇tian_gy@tsinghua.edu.cn Quality Training for EMERSON, AS Quality Training for EMERSON, AS Divide and Conquer Template 分而制之 Problem 问题 Design Problems Variation Problems 设计问题 制造变差问题 Simple Conflicting Special Cause Common Cause Solutions Requirements Variation Variation 简便解决方案 相互矛盾的要求 特殊原因引起 普通原因引起 的变差 的变差 False Assumptions Technical Conflicts 错误假设 技术矛盾 Physical / Technological Administrative or Constraints Imposed Constraints 技术局限 管理问题 Delphi-Tsinghua Institute 田光宇tian_gy@tsinghua.edu.cn 2004-7-19 Delphi-Tsinghua Institute 田光宇tian_gy@tsinghua.edu.cn Quality Training for E