做更好的倾听者.doc

社交课堂：10种方式做更好的倾听者 Its hard to have a conversation these days. Everyone is so distracted. 如今的社会想要安心交谈很难。大家都思想不集中。 Interruptions, multi-tasking, and technology distract us from having even the simplest of conversations. How do you ensure that you are present when you are having a conversation? 各种干扰、同时处理多项任务和一些科技产品让我们不能安心交谈，甚至最简短的交谈也不例外。你怎么能保证交谈时心无旁骛？ I once worked for a boss that wasn’t a good listener. One day, I was in his office for a one-on-one meeting. Before the meeting even got started his phone rang, and he proceeded to talk to a friend for 10 minutes while I sat there. A few minutes into the meeting he was reading incoming emails on his computer screen. Then, a couple of minutes later a colleague appeared in the doorway. Instead of saying he was busy, he proceeded to discuss his weekend adventures. 我以前的一个老板就不是一个善于倾听的人。有一天，我在他办公室与他一对一交谈。在交谈开始前他的电话就响了，他跟朋友一直聊了10分钟，而我坐在那儿等。交谈开始后的几分钟里，他一直盯着电脑屏幕，阅读接收到的邮件。又过了几分钟 一位同事出现在门口。他没有说他在忙，而是转入关于周末探险的讨论。 How would this situation make you feel? “Don’t let the phone, interruptions, or other work take precedence over the person sitting front of you.” 这让你产生什么感觉？“别让电话、其他人或其他工作优先于坐在你面前的这个人。” Of course, I didn’t feel like sharing anything else. How could I compete with all those other interruptions. It felt like anything I was saying was third-rate. 我当然不愿意在与他分享其他事情。任何干扰都可以打断交谈！这让我有种感觉，我说得任何事情都不值一提。 When someone is speaking with you, they want to be heard. Make sure you give them your full attention. Here are 10 Ways to “Be Present” and be a better Listener: 当有人跟你说话时，他们希望你倾听，一定要给予他们你全部的注意力。10种方式教你“不缺席”，做一个更好的倾听者。 1. Body Language 肢体语言 Don’t underestimate the power of body language. What you do with your body while you are in a conversation says much more than any words. As much as 80% of what we convey in a conversation is non-verbal. Face the other person. Present an open posture. A little body language goes a long way. 千万不要低估肢体语言的威力。交谈时，肢体动作透露出的信息远远胜过你的话语。交谈中，高达80%的信息传递是非语言的。正视对方，摆出开诚布公的姿态，一点细微的肢体语言都影响深远。 2. Listen 倾听 Listen, plai