旅游管理案例之人力资源(英文).pptVIP

Tourism Management case study HR job in tourism industry 1. Types of lodging 1. Why HRM is important to tourism industry 2. Problems of HRM 3. Human resource process 3.3.1 Induction 3.3.2 Motivation 3.4 Monitoring and improving performance Training and education 4. Importance of good practice in human resource management * * LOGO Residential Hotel Tourism destination hotel Motel Camping Family hotel Youth hostel Chalet Vacation apartment Cottage Friends’ 10 basic types of lodging for tourists Reception Leisure Marketing Catering Room attendant HR Banquet 2. Positions in hotel HRM is a much wider activity that takes a holistic view of the organization’s HR and adopts a positive, developmental approach to management Attitudes and abilities of staff will have a crucial impact on the service delivery Labour costs are likely to be the largest single item in their revenue budget The management of the HR could be considered to be one of the most important aspect of the tourism management Organizations have to seek to maximize the effective use of staff. Help staff develop themselves In the widest sense as individuals HRM is exactly a management, not an administrative task Importance HRM is the responsibility of anyone HRM is important in development and implementation of strategy Lack of Management expertise Poor status of jobs Lack of career structures High turnover of staff Characteristics Lack of widely recognized qualifications and training schemes Seasonality of demand Unusually demanding jobs Forecast of the future numbers and types of staff will be required Career paths for key staff Analysis of existing staff and their strengths and weakness Training and staff development needs 3.1 Staff planning is concerned with optimizing the use of the organization’s Hr resources, now and in the future 3.2 The recruitment process Attract suitably qualified people who might be interested in the job Make potential applicants awar