Inquiries and Replies 询盘和回复.ppt

Chapter 3 Inquiries and Replies Chapter 3 Inquiries and Replies 3.1 Questions for discussion 3.2 Background information 3.3 Sample letters 3.4 Analysis and discussion 3.5 Points to remember 3.6 More useful patterns 3.1 Questions for discussion （1） When do you usually make an inquiry in your life ？ （2） If we want to write an inquiry to a firm for some information ，how do you think we should structure the letter ？ （3） If you are asked to write a reply to an inquiry ，can you suggest any points for attention ？ 3.2 Background information An inquiry is a request for some information about a product the writer is interested in. Inquiries can be divided into two main types ：a general inquiry and a specific inquiry. A reply to an inquiry is the response to the inquirer ’s requirements for some information about a certain product. Question ： W hat do you think is a proper w ay to make an inquiry ？ 3.3 Sample letters Read the following letters to see how they are worded and structured to make inquiries and give replies 3.4 　Analysis and discussion Read the first seven samples and try to find answers to the following question： W hat is the common purpose of these inquiry letters ？ Scan these inquiries again，then answer the following question． How many parts can each letter be divided into and what’ s the function each part plays？ these inquiries usually include the following parts： （1 ） Providing the background information for the inquiry ． （2 ） Identifying the purpose for the inquiry ， e .g . being interested in the addressee’s products ，service ，or programs ，etc .； （3） Making inquiries or requests ，for example ，asking for the addressee’ s company profile ，product catalogue and samples ； （4） Expectation for a quick and favorable reply ，and express gratitude for any help that the recipient can provide ． Can you add anything more to the above list ？ How many parts can each reply letter be divided into and w hat’ sthe function of