樟铺镇卫生院护患关系的问题分析与对策.docVIP

本科毕业论文(设计) 樟铺镇卫生院护患关系的问题分析与对策 二级学院 护理学院 专 业 护理学 班 级 2015 级 学生姓名 学 号 指导教师 2017年8月 诚 信 声 明 我声明，所呈交的毕业论文（设计）是本人在老师指导下进行的研究工作及取得的研究成果。据我查证，除了文中特别加以标注和致谢的地方外，论文（设计）中不包含其他人已经发表或撰写过的研究成果，也不包含为获得其他教育机构的学位或证书而使用过的材料。我承诺，论文（设计）中的所有内容均真实、可信。 毕业论文（设计）作者（签名）： 年 月 日 樟铺镇卫生院护患关系的问题分析与对策 【摘要】护患关系是护理人员与患者在护理过程中形成和建立起来的人际关系。基层卫生院护理人员在知识水平、学历、服务能力方面普遍偏低；服务的患者是农民，农民知识水平不高，理解能力不强、素质稍低，构建良好的护患关系有其必要性和重大意义。护理人员要不断规范护理行为、提高护理知识和技能、加强护患沟通，“以病人为中心”减少摩擦与纠纷。患者遵守就医程序和卫生院有关管理制度。护患之间应该相互信任、相互了解、相互沟通。有效的护患沟通方法可大大缓解护患的紧张关系及有效地避免医疗纠纷。解决护患纠纷，对抗绝对不是办法。应该共同努力建立互相信任、互相尊重、互相理解护患关系，才能促进护理事业的蓬勃发展。 【关键词】卫生院；护患；护理；对策；沟通 Problems and Countermeasures of nurse patient relationship in health care center of Ping Ding town 【Abstact】Nurse patient relationship is the interpersonal relationship that nurses and patients form and build up in the process of nursing. The nursing staff in basic hospitals generally low level of knowledge, education and service ability; service patients are farmers, farmers knowledge level is not high, understanding ability is not strong, the quality is slightly lower, to construct a good nurse patient has its necessity and significance of the relationship. Nursing staff should constantly standardize nursing behaviors, improve nursing knowledge and skills, strengthen communication between nurses and patients, and take patient as the center to reduce friction and disputes. Patients comply with the medical procedures and the hospital management system. Nurses and patients should trust each other, understand each other and communicate with each other. Effective method of communication between nurses and patients can greatly relieve the tension between nurses and patients and effectively avoid medical disputes. To resolve disputes between nurses and patients is absolutely out of the question. Efforts should be made to build mutual trust, mutual respect and mutual understanding and nurse patient relationship, so as to promo