从香港零售服务水平瞧大陆顾客零售服务改善.doc

从香港零售服务水平瞧大陆顾客零售服务改善 In March this year, to participate in the Hongkong international jewelry exhibition occasion, to some shopping places in Hongkong, feel as a shopping paradise in Hongkong retail industry status. The deepest feeling is SOGO- in Hongkong sogo. In SOGO shopping experience is very impressive. At the beginning of the SOGO toys, want to give his son buy a handgun to be able to play at that time, because the Guangzhou department stores do not sell the good quality of the bullet gun. There was some doubt about the goods, so I asked the waiter. What impressed me more was a 40 year old gentleman. He was very polite. He explained the goods and assorted bullets to me in Cantonese and then took me to the cashier to settle the account. At this point, I feel that the service in Hongkong is polite and modest at first, but it is not hard to sell, and to follow and follow through, which makes you feel comfortable. Then came upstairs to a porcelain department, to tell the truth, China does not lie in this shopping budget, Hongkong prices are more expensive, a breakfast is about 45 yuan. In the China Department, I saw a small gift of Japanese porcelain. It was priced at HK $20. I thought it was exquisite and wanted to buy it as a gift. But the waiter said, this small Japanese porcelain is a packing box, its a large package, and its not packed separately.. So I asked if I could find a separate package for me She said to try, then find the box a cup, the cup is much smaller than Japan porcelain box, packing box. The great room, she stuffed a few piece of transparent glass paper bag special porcelain special (this paper is not cheap). After packing, ask me, Miss, are you giving a gift? I said yes. So, she quickly gave me a gift wrapping with this gift paper, and it was free. I feel very satisfied with her service throughout the process. Because this is a 20 yuan of small objects, in Hongkong it is even half the price of breakfast is not enough, but he can put a lot of