INVENTORY MANAGEMENT AND CUSTOMER ….docx

INVENTORY MANAGEMENT AND CUSTOMER SATISFACTIONCASE STUDY: NZOIA SUGAR COMPANYBYMWANZO EUNICE07/K/2904/EXTA RESEARCH REPORT SUBMITTED TO THE COLLEGE OF BUSINESS AND MANAGEMENT SCIENCE IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF DEGREE OF BACHELOR OF COMMERCE MAKERERE UNIVERSITYSEPTEMBER 2011DECLARATIONI Mwanzo Eunice, hereby declare that this research report is my original work and has never been submitted for any other degree to other institutions of higher learning before.Signature………………………………Date…………………………..MWANZO EUNICE07/K/2904/EXTDEDICATIONI dedicate this work to my beloved mother Mrs. Mwanzo, my brothers Allan all my friends like Duke, Miriam, James, Virginia and others who contributed to the success of my research work. May God richly bless you.APPROVALThis is to certify that this research report on inventory management and customer satisfaction by Mwanzo Eunice has been under my supervision and it’s ready for submission.MS: VICTORIA .B. NAKKUSIGNATURE…………………………………DATE……………………………………………(SUPERVISOR)ACKNOWLEDGEMENTI first pass my sincere gratitude to the almighty God who kept me strong throughout the course and has enabled me to complete this dissertationGreat thank goes to my supervisors Ms Victoria B Nakku for her encouragement and guidance towards writing this report.Special thanks to my dearest parents Mr. and Mrs. Mwanzo for there encouragement and financial support toward this journey I wish to appreciate every one who stood with me spiritually, financially and morally towards the achievement of my goal.TABLE OF CONTENTSDECLARATIONiDEDICATIONiiAPPROVALiiACKNOWLEDGEMENTiiTABLE OF CONTENTSiiLIST OF TABLESiiABSTRACTiiCHAPTER ONE: INTRODUCTION21.1 Background of the Study21.2 Problem Statement21.3 Purpose of the Study21.4 Objectives of the Study21.5 Research Questions21.6 Scope of the Study21.6.1 Subject scope21.6.2 Geographical scope21.6.3 Time scope21.7 Significance of the Study2CHAPTER TWO: LITERATURE REVIEW22.1 Introduction22.1.1 Definition