case stuy(案例分析框架).ppt

Time-based mapping(时间流程图） Supply chain mapping（绘制供应链图） European Repair Part Flow Unit (￡ 000s per year of EPC costs) 流程矩阵 流程 部门 下订单 收到订单 库存状态 查信用 接受订单 分配库存 分拣 组合订单 整理 装车 运输 配送客户 客户 订单处理 库存 信用 仓库 运输 天 Order picking process（1） Order picking process （2） Order picking process （3） Customer service: Competitive Benchmarking Low Medium High Importance To Customer Performance Low Medium High Customer Kalon ICI Akzo Elements Order Accuracy I.e. correct products ordered picking accuracy Invoicing accuracy clarity On placing an order, informed of products not available Goods received in a saleable condition Order delivered in full Delivery reliability I.e. on time to meet the commitment Dealing with invoicing errors promptly Commitment to a delivery date at time of placing order Provision, on placing an order, of delivery dates for those products not immediately available Frequency of delivery Respond to emergency orders quickly Short lead time in fulfilling the order Accuracy and clarity of delivery documentation Advance notice of delivery days The ability to check on the status of an unfilfilled order Simple and effective claims procedure Helpful driver in unloading the order Ability to place an order of any size Ordering convenience i.e.Hours Methods Sales Rep / Merchandiser Visit Sales Office Service See you * * 物流/供应链案例分析 刘进平 交通运输管理学院 大连海事大学 Tel:Email: tojinping@ Content Contents Framework of Supply chain/logistics case study analysis Techniques or tools for logistics and supply chain analysis Framework of Supply chain/logistics problem analysis Step 1. Current situation analysis Step 4. Select the solution reasoning Step 3. Generate alternatives evaluation Step 2. Find problems Step 5. Implement Classify problems Prioritize problems Describe solution Give reasons Brainstorming Choose 2-3. for evaluation Resources, time and management a. Supply chain structure