嘉义基督教医院护理主管高阶研习.ppt

嘉義基督教醫院護理主管高階研習 講題：批判性思考、經營與領導 定義: An autonomous person to think dialectically, through enquiry, reflection, emancipation, and reconstruction to make one’s own life more reasonable.精神: Reason + effection方法: thesis? antithesis ? synthesisQuestioning ? Questioning …Reflection ? Reflection … 批判性思考的精神 運用批判性思考嗅出問題 合理的敏感度但需要有方法、有策略 Example: to identify excellent candidates via following methods: Interview Reference checking Personality tests Abilities tests Interesting tests Job matching Key Performance Indicators Productivity Quality of Work Initiative Ability to solve problems Teamwork Solving these challenges you faced Deciding Who to promote and Whom to be promoted Employees with Low Productivity High Employee Turnover Ineffective Training Poor Communication Self Identity confusion and Organizational Commitment careless Interdepartmental Conflicts Profitability Issues: fairness justice Checking Employee Background Understanding General Information Driving factors Pressure exert/loading Credits and achievements Training records: in-depth and broad Staff Interaction Rush time Attitude Custom Service Assesses each members characteristics Control / Ambition Analytical / Precision Patience / Positive Expectancy Social / Team Player Composure vs. Emotions 夠沈著嗎？ Results Orientation vs. Quality Orientation 運用批判性思考確立問題癥結 Identifying the specific issue/problem What issue – the nature of the problem? Person ? events Person ? person/people Why does it happen? How often does it happen? Who can deal with it? 運用批判性思考解決問題 Increasing your Chances for Success Identifying the specific one not all: Employee Recruitment Staffing Poor Production Inability to Prospect effectively Patients call Reluctance 批判性思考與人際經營一 Improving patients’ Services: (What) a) helps establish and maintain the kind of patients oriented culture your hospital demands; (Where) b) meets patients’ expectations; (How) c) more loyal to your hospital and pati