(HR英文资料)迈阿密大学的平衡计分卡培训.ppt

October 2004 The Balanced Scorecard What is Business Success? Balanced Scorecard Refocuses Management The Balanced Scorecard Kaplan and Norton’s Premise Popularity The Balanced Scorecard The Balanced Scorecard Basic Business Strategy The Trouble with Strategy How can the Balanced Scorecard help? Four Distinct Perspectives Translating a Mission into Desired Outcomes For Each Perspective Simple Form and Relationships Objectives Financial Perspective Customer Perspective Internal Perspective Learning and GrowthPerspective Measures Core Financial Measures Core Customer Measures Internal Perspective Measures Core Learning and Growth Measures Targets Initiatives Examples of Initiatives Next: An example to help students understand howthe Balanced Scorecard works A Balanced ScorecardExample Basic Business Strategy Achieve the strategy? How do we get there? Strategy Map – Objectives Strategy Map – Measures and Targets Strategy Map – Initiatives Employee Rewards Employee Rewards$25,000 Equally to Five Managers Employee Rewards$25,000 Equally to Five Managers Total Balanced Scorecard Employee Incentives (Assuming Net Income of $115,000) Next: Moving Beyond the  Company’s Overall Scorecard Departmental and Personal Scorecards Departmental and Personal Scorecards Each PerspectiveMust be Addressed Implementing theBalanced Scorecard Possible Pitfalls of the Balanced Scorecard Suggested Reading Suggested Reading Suggested Internet Surfing Suggested Internet Surfing Questions?Comments? Thank You Beyond the Scope Handling Initiatives Five Principles of Strategy-Focused Organizations Implementing theBalanced Scorecard Implementing theBalanced Scorecard The Balanced Scorecard and aNew Management Processes New Management Processes 1. Translating The Vision 2. Communicating and Linking 2. Communicating and Linking 3. Business Planning 4. Feedback and Learning New Management Processes The Balanced Scorecard The Balanced Scorecard The End If you have questions or comme