《奔驰汽车售后服务流程资料大全》（227页）英文.ppt

Michael Obermann GSP/TNS Workshop Process 2010National Standard Workshop Process China (MB) Process Documentation Overview sheet process step ?Service booking“ Service booking (I) Service booking (II) Service booking (III) Success factors and key figures ?Service booking“ Overview sheet process step ?Prepare reception“ Prepare reception Success factors and key figures ?Prepare reception“ Overview sheet process step ?Perform reception“ Perform reception Success factors and key figures ?Perform reception“ Overview sheet process step ?Perform pre-diagnosis“ Perform pre-diagnosis (I) Perform pre-diagnosis (II) Success factors and key figures ?Perform pre-diagnosis“ Overview sheet process step ?Conclude reception“ Conclude reception Success factors and key figures ?Conclude reception“ Overview sheet process step ?Check job assignment“ Check job assignment Overview sheet process step ?Prepare vehicle“ Prepare vehicle Success factors and key figures ?Work preparation“ Overview sheet process step ?Prepare diagnosis“ Prepare diagnosis Circular flow for process step ?Determine diagnosis method “ Overview sheet process step ?Perform diagnosis“ Perform diagnosis Success factors and key figures ?Prepare / Perform diagnosis“ Overview sheet process step ?Conclude diagnosis“ Conclude diagnosis Success factors and key figures ?Conclude diagnosis“ Overview sheet process step ?Prepare Repair/ Maintenance“ Prepare repair/ maintenance Success factors and key figures ?Prepare repair / maintenance“ Overview sheet process step ?Conduct repair/ maintenance“ Conduct repair/maintenance (I) Conduct repair/ maintenance (II) Success factors and key figures ?Conduct repair / maintenance“ Overview sheet process step ?Conclude repair/ maintenance“ Conclude repair/maintenance(I) Conclude repair/ maintenance (II) Success factors and key figures ?Conclude repair / maintenance“ Overview sheet process step ?Conduct final inspection” Conduct final inspection Overview sheet proc