Concepts in Enterprise Resource Planning Third Edition企业资源规划中的第三版的概念.ppt

Concepts in Enterprise Resource Planning Third Edition Chapter Seven Process Modeling, Process Improvement, and ERP Implementation Concepts in Enterprise Resource Planning, Third Edition * ERP System Costs and Benefits ERP implementation is expensive Usually ranging between $10 million and $500 million, depending on company size Costs of ERP implementation Software licensing fees Consulting fees Project team member time Employee training Productivity losses Concepts in Enterprise Resource Planning, Third Edition * ERP System Costs and Benefits (cont’d.) Companies must identify a significant financial benefit that will be generated by ERP system Only way companies can save money with ERP systems is by using them to support more efficient and effective business processes Companies must manage transfer of data from old computer systems to new ERP system Concepts in Enterprise Resource Planning, Third Edition * Implementation and Change Management Key challenge is not in managing technology, but in managing people ERP system changes how people work To be effective, change may have to be dramatic Business processes that are more effective require fewer people Some employees may be eliminated from their current jobs Concepts in Enterprise Resource Planning, Third Edition * Implementation and Change Management (cont’d.) Organizational change management (OCM): managing the human behavior aspects of organizational change People do not mind change, they mind being changed If ERP implementation is a project that is being forced on employees, they will resist it When employees have contributed to a process change, they have a sense of ownership and will likely support the change Concepts in Enterprise Resource Planning, Third Edition * Implementation Tools Many tools are available to help manage implementation projects Example: process mapping SAP provides Solution Manager tool Helps companies manage implementation of SAP ERP Concepts in Enterprise Resource Planning, Third E