Quality Tools－Force Field Analysis.ppt

Constructing the Force Field Step 1 Brainstorm the Forces Step 2 Prioritize the Forces Force Field Essentials Key Success Behaviors Clearly define both the current situation and the desired situation Clearly state the importance of filling the gap between the two situations Keep focused on the purpose at all times Look closely at all of the forces at work in implementing the change Be keenly aware of your own biases and try not to “sell” others Steps at a Glance: Force Field Analysis Force Field Analysis Example Force Field Analysis Example * ? 1995 GOAL /QPC Force Field 1 Force Field 2 CG p. 75 Force Field 3 Draw a large “T” on a flipchart Write the ideal situation or desired change Agree on which forces to strengthen, reduce, remove, or add Summarize the actions to take Start Brainstorm restraining (-) forces; list on right Rank all the forces in order of priority Brainstorm driving (+) forces; list on left Only strengthen the “+” forces? Minimize or remove only the “-” forces? Focus on both “+” and “-” forces? Yes Yes Yes No No Do nothing No MJII p. 65 Fear of Public Speaking Force Field 4 Increases self-esteem Helps career Communicates ideas Contributes to a plan/solution Encourages others to speak Helps others to change Increases energy of group Helps clarify speaker’ s ideas by getting feedback from others Hams can be hams (recognition from others) Helps others to see new perspective Past embarrassments Afraid to make mistakes Lack of knowledge on the topic Afraid people will be indifferent Afraid people will laugh May forget what to say Too revealing of personal thoughts Afraid of of fending group Fear that nervousness will show Lack of confidence in personal appearance + Driving Forces Restraining Forces – Ideal state: To speak confidently, clearly, and concisely in any situation. CG p. 82 Force Field 5 D e s i r e d C h a n g e : Q u i t S m o k i n g + Driving Forces Restraining Forces – Clothes breath smell like smoke Costs money Getting hackers