[经管营销]酒店公共英语完全培训课件.ppt

酒店英语培训;问候祝福 送别祝愿 征询应答 问路引路 致歉答歉 致谢答谢 接打电话 提醒提示 日常术语 ;一.Greetingscongratulations问候与祝福;Greetings问候;;1.Welcome to Quintessence Century hotel.欢迎光临钱塘世纪大酒店.;2. Good morning ,sir.;英语一般称谓;备注：;节假日问候要注意换个问法！;传统的西方节日 Traditional Western Holidays;传统的中国节日 Traditional Chinese holidays;3.nice to meet you.很高兴见到您.;4.how do you do?你好.;5.How are you today, Mr. Smith?您好，史密斯先生？很好，谢谢;congratulations祝贺;3.wish you every sucess!;2.have a nice holiday here.;1.congratulations.;要了解客人的特殊信息;客人相关的特殊信息;5. I wish you will enjoy your stay in our hotel.希望您入住愉快.;6. have a good time.;注意;2.Send-offwishes送别与祝愿;Send-off送别;1.goodbye再见.;2.see you .再见;wishes祝愿;3.have a nice trip!旅途愉快;4.thanks for your coming.感谢您的莅临.;5.welcome to our hotel again.欢迎您再次光临。;;3.givingresponding thanks致谢与答谢;giving thanks致谢;1.thank you.谢谢;2.it’s very kind of you.真的很感谢您.;3.Thank you for your advice.谢谢您的建议;responding thanks致谢与答谢;4.not at all不客气.;5.you are welcome.不客气;6.it’s my pleasure.这是我的荣幸.;4.givingresponding apologies致歉与答歉;giving apologies致歉;1.I am sorry.对不起;2.excuse me.打扰一下;3.I am sorry,it is my fault.对不起,是我的错.;5.sorry to have kept you waiting.对不起,让你久等了;6．I‘m sorry to have taken so much of your time.对不起耽误你这么长时间.;7.I am sorry about this.对此我感到很抱歉;8.i apologize for this. 对此我感到很抱歉;responding apologies答歉;1.that’s all right.没关系;2.Never mind.没事的;3.That’s ok.没事;4.it doesn’t matter.不要紧;5.forget it.没关系;5.askingGiving directions指示方向;asking directions问路;1.where is the businesscenter?请问商务中心在哪？;2.how can I get to the lobby ?;3.could you show me the way to the dinning hall?到餐厅怎么走啊?;3.I wonder if you could tell me the way to the KTV club?去ktv怎么走啊？;giving directions指路;1．baihe hall is on the second floor.;英文数字表达;2.take the lift to the first floor，and turn left;3.you will find…… ,you can’t miss it.;4.Go ahead ;5.Take the second turning on the right第二个路口右拐;6.you can go to railway station by the NO.60 bus .;7.let me show you on the map;8.it’s over there next to lobby lounge.就在那边紧挨着大堂吧.;方位词汇;11. follow me,please.跟我来.;6.makin