新六西格玛-摩托罗拉大学2.ppt

Core Six Sigma Business Improvement Campaign Principle 平衡記分卡是Six Sigma業務改進運動的基石 The Cornerstone of a Six Sigma Business Improvement Campaign is a Balanced Scorecard 项目选择方法 Matching Teams, Projects and Team Processes 团队、项目和团队过程的匹配 全面业务评审中的职责 分散和趋中的影响 The Impact from Spread and Location 分析及改进Analysis and Improvement Copyright ? 2002 Motorola. All rights reserved. Motorola University External Partnership 大师级黑带 Master Black Belt - 黑带和高级管理层顾问 Black Belt and Senior Management Consultant 绿带 Green Belt 黑带 Black Belt - 团队成员与实施者 Team Member and Practitioner - 团队领导与统计顾问 Team Leader and Statistical Consultant 绿/黑带的作用与等级 Role and level of GB/BB 领导层所面临的挑战 – 将重点聚焦在巨大的“Y”上 Y 关键性的成果 哪些活动使你可以 实现这些成果？ = f (x1 , x2 , x3 ... ) 持续的支持与评审 六西格玛 项目选择 “Link actions to critical results!” Simplify the game! What do you want to improve? What actions will getyou there the fastest? Y = f (x1 , x2 , x3 ... ) 戰略與目標 本年度創意 戰略方向 願景: 我們的首要目的——我們如何向顧客提供價值。 使命: 我們為誰服務，我們提供哪些服務，我們如何實現競爭優勢。 戰略目標: 為實現願景我們必須完成的目標。 提出或突破創意為在今天獲得成功，我們需要採取哪些行動。 超越創意: 為在未來取得成功我們需要採取哪些行動。 績效衡量 業務過程 業務成果 顧客與市場 培訓與發展 内部業務 財務 為建立實現我們戰略目標所需的能力，我們需要採取哪些行動 目標： 實際： 度量 目標： 實際： 度量 目標： 實際： 度量 目標： 實際： 度量 Strategies Objectives Current Year Initiatives STRATEGIC DIRECTION Vision: Our overriding purpose – how we will deliver value to customers. Mission: Who we serve, what services we provide and how we achieve competitive advantage Strategic Objectives: Goals we must accomplish to achieve our vision. Make or Break Initiatives: What we need to do to be successful today. Breakaway Initiatives: What we need to do to be successful in the future PERFORMANCE MEASUREMENT Business Processes Business Results Customer Market Learning Growth Internal Business Financial What we need to do to build the capability to achieve our strategic objectives. Goal: Actual: Metric Goal: Actual: Metric Goal: Actual: Metric Goal: