毕博管理咨询工具6.ppt

如何主持质量循环How To Run QualityCircles 主持人指南Facilitator Guide 目录 Table Of Contents 介绍 Introduction 程序 The Process 培训演示 Training Presentation 介绍 Introduction… 质量循环培训主持人指南提供给你所有的相关信息与方法，使你能够成功地向他人提供如何进行质量循环的培训This Quality Circle Training Facilitator Guide is designed to provide you with all the information and resources you need in order to successfully train other people in how to run Quality Circles 介绍 Introduction… 质量循环培训的定义What is the Quality Circle Training? 质量循环培训是一个半天的工作会，旨在教导管理层如何在公司内进行质量循环The Quality Circle training is a ? day workshop designed to teach senior team members and managers how to facilitate Quality Circles within their business 介绍 Introduction… 质量循环的定义What is the Quality Circle? 质量循环是一个用于解决复杂问题的程序The Quality Circle is a process that can be used to resolve complex problems 请记住，每一个问题的出现都代表着一个机会Remember that every problem actually represents an opportunity 介绍 Introduction… 质量循环的定义What is the Quality Circle? 质量循环把头脑风暴、创造力和员工结合起来解决问题It brings together brainstorming, creativity and the team to find solutions to problems 程序 The Process… The Process… 选择参会人员与会议地点Select Invitees and Venue… 该培训适用于高级管理人员与一般管理人员The training is suitable for senior team members and mangers 培训的人数控制在8-12人The recommended group size is 8-12 选择一个可以进行圆桌会议的地点Select a venue that is large enough to be set-up in “boardroom” style 会议地点应避免干扰There should be no distractions 邀请参会人员Invite Attendees… 向每位参会人员寄发邀请函Send a letter of invitation to each attendee 提供有邀请函的模板A template has been provided 邀请函应在会议开始前的2-3周寄出，使参会人员有足够的时间作出安排Letters should be sent at least 2-3 weeks before the training to allow enough time for invitees to plan 对参会人员的确定Follow-Up With Attendees… 在会议开始前一周向参会人员确认其是否参加Call all attendees at least 1 week before the training to confirm their attendance 对会议的细节安排进行确认，如时间、地点等Confirm logistics details such as time, place, parking etc 最终确认会议安排Finalize Logistics 准备茶点Arrange refreshments 准备资料Prepare materials PowerPoint 演示PowerPoint presentation 参会人员工