目标百分百+回复询盘的深度技巧和模板.doc

回复询盘的深度技巧 回复询盘格式说起，格式一般分为称呼、正文、敬祝语、落款几个部分。回复询盘的几个原则： ??主动出击，及时回复。??格式正确，有称呼，有落款。??鉴于东西方文化的差异建议回答卖家问题直截了当，一般疑问句建议先回答yes或者no，然后再补充自己需要说明的。??尽量一次性多传达自己的意思，以免来回沟通错过了商机 。??语言简洁准确，避免出现语法和拼写的错误。一?、询盘回复架构一般分为以下几个部分：?1.未付款询盘回复：这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下： 第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：  First of all，thank you so much for your support and your order placed in my store。 Pls kindly be noted that all colors and sizes are available in stock and ready to be delivered in 1-2 days I have noticed that the order you placed has not been paid please let me know what I can do for you. In order to honor the good beginning and establishment of our long term and reliable business relationship, I will give you some samples for free for you to test the market. I am sure that you will be satisfied with our products quality and competitive price and we are confident to maintain our business relationship as we are biggest wholesaler which capable of providing quality goods, competitive price and fast delivery, quick response at the same time. If there’s any questions，please let me know ASAP. I am looking forward to your reply and more rewarding business with you in the future. Regards 2.已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：  S,M,L,XL,XXL are all available at this stage, you can do the purchase and leave me a note for the size you need, I will organize item ASAP once payment has been made :P Regards 3.发货后的回复从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业诚信度二是及时的沟通能让买家不再急切询问。下面是一个不错的例子： 1.Dear David， The item you order is already sent it out and the tracking number is EA935185185CN The mail status is as follows:21:43:12SHANGHAIDispatch from Sorting CenterThis is the status of your order. You will get it soon. Thanks for your support and understanding. 2. UNITED STATES OF AMERICA USSFOAHanded over to Customsthis is the status showing