外文翻译实现业务流程管理方法成功因素.docxVIP

附录一：英文原文 MEANS OF ACHIEVING BUSINESS PROCESS MANAGEMENT SUCCESS FACTORS Business Process Management(BPM) in recent years has become a highest priority area for most organizations. Since this concept is multidisciplinary, success in this endeavour requires considering different factors. A number of studies have been conducted to identify these factors;however,most are limited to the introduction of high-level factors or to the identification of the means of success within only a specific context.This paper presents a holistic framework of success factors as well as the associated means for achieving success.This framework introduces nine factors,namely culture, leadership,communication,Information technology,strategic alignment,people,project management, performance measurement and methodology.Each of these factors are characterized further by defining some sub-constructs and under each sub construct the means for achieving success are also introduced. This framework including means for achieving success can be useful for BPM project stakeholders in adequately planning the initiative and checking the progress during the implementation. This section presents the research findings,which includes a detailed presentation of the BPM success factors and means framework. （1）Culture Culture is composed of values,beliefs,attitudes and behaviours in peoples’ mind that distinguish one group or category of people from another.Organizational culture provides unwritten and often unspoken guidelines for how to get along in the organization.Culture can help BPM project progress by leading it to success or it can hinder the attempt. For instance,Introducing employee empowerment to hierarchical organizations would be seen with scepticism,and it would not be accepted by either managers or employees.Since,organization culture cannot be changed in a short period of time, therefore its characteristics should be seen as predecessors for success BPM project.In fact, some cultural ch