中国邮政EMS(特快递)问题及对策研究.doc

中国邮政EMS（特快专递）问题及对策研究 摘 要 现代快递服务企业在促进国家经济发展、方便社会交流、满足消费者和商家多元化寄递需求、扩大就业方面发挥了积极作用。我国邮政快递EMS有着自身经营的独特优势和资源，但是也存在着体制不顺，服务意识、人才意识和品牌意识缺乏，服务价格较高并且缺少灵活性等方面的不足之处。随着中国邮政市场的对外开放，在和国外外资快递巨头、民营快递公司的抗衡中，我国邮政快递EMS应当如何克服不足，发挥比较优势继续经营？本文致力于调查分析中外快递公司在中国的发展现状，并针对我国邮政特快专递EMS目前存在的问题，希望可以为EMS发展提出可行的建议与对策，以促进中国快递业又好又快发展。 关键词： 快递业；邮政EMS(特快专递)；问题；对策 China Post EMS (Speedpost) Problems and Countermeasures Abstract Modern business express delivery services in the promotion of national economic development, facilitate the exchange of diverse consumers and businesses to meet delivery needs, the expansion of employment has played an active role. China Post EMS express delivery business has its own unique advantages and resources, but there are also institutional issues, service, human resources and brand awareness of a lack of awareness, the higher the price of services and lack of flexibility of the deficiencies. With Chinas opening up the postal market, and foreign capital in the express delivery giant, contend with the private courier companies, the China Post Express EMS should be how to overcome the lack of play Comparative advantage to continue to operate? Investigation and analysis in this article dedicated to Chinese and foreign express delivery companies in Chinas development status and for China Post EMS Speed post the existing problems, hoping for EMS development and put forward feasible suggestions and measures to promote Chinas fast development and good courier industry. Keywords: express industry; Post EMS; problem; countermeasures 目 录 引言………………………………………………………………………………………… 1 1问题的提出……………………………………………………………………………… 1 1.1研究背景、研究目的和意义…………………………………………………………… 1 1.2文献综述………………………………………………………………………………… 1 1.3研究内容与研究思路…………………………………………………………………… 2 1.4研究方法………………………………………………………………………………… 2 2快递服务、国外快递服务及中国邮政EMS的介绍………………………………2 2.1快递服务………………………………………………………………………………… 2 2.1.1快递服务的定义……………………………………………………………………… 2 2.1.2快递服务的特点……………………………………………………………………… 3 2.2中国邮政EMS(特快专递)的介绍……………