中英文酒店服务实训教程第二 客房服务.pptx

Practical English for Hotel Service;Chapter 2 Housekeeping;Practical training 1: Showing the room for the guest;Why does the room attendant precede the guest into the room? ;Practical training 1: Showing the room for the guest;Greet the guest: Good morning/afternoon, etc. /Welcome to our hotel. Find out the identity of the guest and the room: Can you show me your room card? Show the way to the guest’s room: Would you care to step this way, please. / Follow me, please. Open the door for the guest: Here we are. May I have your key and open the door for you? Ask for the guest’s opinion about his/her room: How do you like this room? ;The Abbreviation of Room State ;Mrs. Lopez comes to her room in White Swan Hotel Guangzhou. The room attendant shows the room for her. ? Now, please stimulate a dialogue according to the Situational Training 1. ;A: This is your room, sir. May I have your room key, please?(The bellman knocks at the door, pauses for a while, and unlocks the door and switches on light.) After you, sir. ????????1????????? (我把您的箱子放在这里可以吗?) B: Sure. Thank you. A: Here is your room key. Is this the correct number of the bags? B: Let me see. Yes, that’s all. A: ????????2????????? (先生让我为您打开窗帘吧。) B: Yes, please. Oh! It’s a nice room. A: Thank you, sir. And over here is the switch for the bedside lamp. This is the volume control for the TV, and this is the channel selector. B: I see. A: All stationery is in this desk drawer, sir. B: OK. A: And ????????3???????? (如果您还有任何需要), you can call the Front Desk. B: That’s very kind of you. Thank you very much. A: This is the brochure of our hotel. It contains various services and information of our hotel. B: Oh, it’s helpful. A: Is there anything else I can do for you? B: Here are the postcards. Would you please send them for me? A: ????????4????????. (很乐意为您服务。) B: Thank you really. A: You’re welcome. Have a nice day, sir. ;1. May I put your suitcases here? 2. Shall I open the curtains for you, sir? 3. if you require any