商务英语阅读册unit 5.ppt

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 2. ____________are parts of the logistics team. A. Warehouse workers B. Truck drivers and forklift operators C. Truck drivers, forklift operators and tally men D. Truck drivers, warehouse workers and forklift operators 3. The chances of getting promoted in logistics are ______. A. plentiful B. rare C. small D. bad 4. _____ and _____ are known as hot-spots of logistics activity in the US. A. Bellingham and Chicago B. Los Angeles and New York C. Los Angeles and Chicago D. Seattle and Washington 5 .People who begin a career in logistics find that they quickly gain enough experience with _____ to develop new skills or open new opportunities. A. Foreign languages B. international business C. International transportation D. logistics Reverse Logistics UP PREV. NEXT At a company that does not operate reverse logistics any item that has been returned from a customer may be received into the warehouse and stored until it is examined by the quality department or scrapped, this could be hours days or months. Not only does this scenario use precious warehouse space, but it fails to address the potential benefits of repairing items for customers or refurbishing returns for potential resale. Both of these options can turn the loss due to the cost of disposal into a profit for your company as well as improving customer satisfaction. UP PREV. NEXT Helping the Customer When a customer receives an item from your company that are unhappy with and then has to return the item, their satisfaction with your company would have decreased. If your company then has a poor returns process whereby there are hurdles in retuning the item such as paying for shipping, or restrictive freight carriers, delays in issuing a refund, etc., your could lose the customer’s business in the future. UP PREV. NEXT Warehouse Operation