关于赌博的电影2012年02月12日 wwwco49com30.ppt

The most famous name in Japanese quality control is American His name is Dr. W. Edwards Deming, and he’s a quality control expert. In 1950, the Union of Japanese Scientists and Engineers (JUSE) invited Dr. Deming to lecture several times in Japan, events that turned out to be overwhelmingly successful. To commemorate Dr. Deming’s visit and to further Japan’s development of quality control, JUSE shortly thereafter established the Deming Prizes, to be presented each year to the Japanese companies with the most outstanding achievements in quality control. Today, Dr. Deming’s name is well known within Japan’s industrial community, and companies compete fiercely to win the prestigious Demings. In 1953, Sumitomo Metals was fortunate enough to win the Deming Prize For Application. In retrospect, we believe it may have been the single most important event in the history of quality control at Sumitomo. By inspiring us to even greater efforts, it helped us to eventually become one of the world’s largest and most advanced steel-makers. Sumitomo Metals owes a great deal to the American quality control expert who became one of Japan’s greatest inspirations. On that point, the management and employees of Sumitomo metals would like to take this opportunity to say simply, “Thanks, Dr. Deming, for helping to start it all.” THE DEMING FLOW DIAGRAM Worksheet Customer Model Worksheet Supplier Model The Deming Chain Reaction Definition of TQM Total Quality Management (TQM) consists of continuous process improvement activities involving everyone in an organization - managers and workers - in a totally integrated effort toward improving performance at every level. Elements of Quality Management The Old Way The Shewhart Cycle Fourth Generation Management What’s Different?The New, Excellent Organizations Concentrate on Process, Not on Problems PROBLEM Motivate People Who is wrong? Define: responsibility Watch bottom line Measure people Define job Fix deviations “Do your job” “O