实用职场英文写作教程Unit 13 Coplaints Claims.ppt

Ⅳ.Translate the following complaint into Chinese. Ⅴ. Write an English complaint according to the following contents. 1. 订单 C917 号 1000 件羊绒衫已经收到； 2. 检验报告显示所交付的羊绒衫未达到合约所要求的含羊绒量，无法满足消 费者需求； 3. 要求退回货物，并提出全额索赔(包括检验费)； 希望尽早的到回复和解决。 Answer Ⅰ 1~5 BCDBD 6~10 ACBCA Ⅱ 1. dated 2. through 3. transit 4. repetition 5. delivered 6. precautions 7. bear 8. normal 9. allowance 10. replacement Ⅲ Upon examination we find that most of the goods are damaged by wetting from sea water. We shall lodge a claim for all the loss caused by your failure to ship our order in time. Due to your frequent late deliveries, we notify you of our cancellation of the order. On examination, we regret to inform that the quality of the goods is not in conformity with the sample we received. We were surprised to find that the quality is inferior to that of the sample. When unpacking the case we found that the contents do not agree with your packing list. Please look into the matter and let us have your reply. As to the defective goods sent to us, we would be grateful if you could give us a complete refund. We are not in a position to entertain/accept your claim. We have look into/ investigate the matter, and found that your claim is perfectly justified. We apologize for what you have suffered, and we will make sure this does not happen again. Ⅳ 敬启者， 关于 7月 4日收到的液态氮，经检验，我们很遗憾地告知贵方其质量与我们在合约中的约定不符。 我们所订购的是纯度为 99.99%的液态氮，但是我们刚刚收到的来自青岛商品检 验局的调查报告显示，该液态氮的纯度仅为 99.9%。我们现将检验证书原件寄给贵方，并正式向贵方提起如下索赔事项： 质量问题损失 10,000 英镑 检验费用 500 英镑 索赔总计 10,500 英镑 若贵方能尽早处理，我方将不胜感激。 佛瑞斯特·史密斯 敬上 Ⅴ Dear Sirs, The 1,000 cashmere sweaters supplied against our order number C917 were delivered to us 5 days ago. Thanks for you on-time delivery. However, the survey report from the Commodity Inspection Bureau shows that the purity of cashmere in these sweaters is not in conformity with what we agreed in the contract, whic