组织行为（英语）课件.doc

Chapter 1 What is Organizational Behavior? 1.What Managers Do?(管理者做什么) （1）Managers get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. (通过别人来完成工作。他们做出决策、分配资源、指导别人的活动从而实现工作目标。) Managers do their work in an organization, which is a consciously coordinated social unit, com-posed of two or more people ,that functions on a relatively continuous basis to achieve a common goal or set of goals.(组织是一种人们有目的地组合起来的社会单元，它由两个或多个个体组成，在一个相对连续的基础上运作，以实现一个共同目标或共同目标) 举例：p5 (4) Management Skills (2) Managing Workforce Diversity (3) Improving Customers Servicep18 (4) Stimulating Innovation and Changep20 (5) Coping with “Temporariness” (6) Helping Employees Balance Work-Life Conflictsp21 (7) Improving Ethical Behavior 5.Coming Attractions: Developing an OB Model （1）The Dependent Variables (因变量) I. Productivity(生产率) Productivity implies a concern for both effectiveness and efficiency.P23 II. Absenteeism(缺勤率 ) III. Turnover(流动率) IV. Deviant Workplace Behavior(工作场所中的越轨行为)P25 v. Organizational Citizenship Behavior(组织公民行为) VI. Job satisfaction(工作满意度) (2) The Independent Variables(自变量) What are the major determinants of productivity, absenteeism, turnover, deviant workplace behavior, OCB, and job satisfaction? Our answer to that question brings us to the independent variables. An independent variables is the presumed cause of some change in a dependent variables. (哪些主要因素决定生产率、缺勤率、流动率、工作场所中的越轨行为、组织公民行为和工作满意度呢？对这个问题的回答涉及自变量。自变量是因变量变化的假设原因。) I. Individual-Level Variables Summary and Implications for Managers Managers need to develop their interpersonal, or people, skills if they are going to be effective in their jobs. Organizational be-havior (OB) is a field of study that investigates the impact that individual, groups, and structure have on behavior within an or-ga