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Commercial Instant Messaging for a More Meaningful Design A Thesis in Computer Science Presented to The Faculty of the International College , Zhejiang University of Technology In Fulfillment of the Requirements for the Degree Bachelor of Science in Computer Science by Zhu Jiaqi June, 2010 On my honor as a University student, on this assignment I have neither given nor received unauthorized aid as defined by the Honor Guidelines for Papers in CS UTAS Courses. ____________________________________________________ Zhu Jiaqi Approved ____________________________________________ (Technical Advisor) Approved ________________________________________________ (IE Advisor) 1. Instant messaging used scope Most academic libraries offer some form of digital reference service. Digital reference, also known as online reference, electronic reference, and e-reference, uses the Internet to allow librarians to communicate online with users beyond library walls. E-mail and Web forms have become the most common forms of digital reference, but these impersonal methods involve some time delay. Many libraries now are turning to an almost-immediate, slightly more sophisticated form of digital reference: instant messaging. The experiment with IM reference service may be considered a success, despite a few problems and some growing pains. Chat reference will not supplant the library’s other reference services, but it offers another way to reach and educate patrons. [11] 2. Instant messaging impact Innumerable articles in the popular press have targeted IM. They suggest that it is leading to a “breakdown in the English language,” “the bastardization of language”(O’ Connor 2005), even “the linguistic ruin of [the] generation”(Axtman 2002). In contrast, linguists argue that it is not the result of students’ lax attitude toward spelling and grammar, but characteristic of a general “linguistic whatever-ism” (baron 2003a, 5). Indeed, some have suggested that discourse on the Internet is a “new spe