质量管理chp00(renew).ppt

COURSE DESCRIPTION To provide students with an understanding of the basic concepts and models used in quality management. Emphasis is placed on the organizational and behavioral dimensions of quality management systems. Students will enhance their appreciation for the complexity of implementing these types of programs through exercises and cases and a class project. CONTENTS PART 1: UNDERSTANDING QUALITY CONCEPTS Chp1: Differing Perspectives of Quality Chp2: Quality Theory Chp3: Global Quality and International Quality Standards PART 2: DESIGNING AND ASSURING QUALITY Chp4: Strategic Quality Planning Chp5: The Voices of the Customer Chp6: The Voices of the Market Chp7*: Quality in Product and Process Design Chp8*: Designing Quality Services Chp9: Managing Supplier Quality in the Supply Chain CONTENTS (continued) PART 3: IMPLEMENTING QUALITY Chp10: The Tools of Quality Chp11*: Managing Quality Improvement Teams and Projects Chp12: Statistically-Based Quality Improvement for Variables Chp13*: Statistically-Based Quality Improvement for Attributes Chp14*: Six-Sigma Management and Tools PART 4:FOREVER IMPROVING THE QUALITY SYSTEM Chp15*: Managing Learning for Quality Improvement Chp16*: Implementing and Validating the Quality System COURSE REQUIREMENTS AND GRADING POLICY * ?2004 Prentice-Hall A brief introduction of course Teacher: 熊英（Xiong Ying） Tel:E-mail:Thamansa@126.com The course requirements is as the follwing and the grade will be based on your performance in these areas: The class exercises/Homeworks: 15%; The cases analysis: 15%; Exam: 60%; The attendance: 10% :100% *